Refunds & Cancellations Policy

1. Cancellation policy

1.1 Website design, mobile app development, and custom software development: Customers may cancel their orders within 7 days of placing the order. To initiate a cancellation, please contact our support team at shankar@eagleminds.net. Cancellations requested after the specified period may be subject to charges for work already completed.

1.2 SEO service and digital marketing: Customers with recurring SEO and digital marketing services can cancel their subscription at any time by sending an email to shankar@eagleminds.net. The cancellation will be effective from the next billing cycle.

2. Refund policy

2.1 General refund policy: We do not provide refunds for completed services or products. However, if a cancellation is made within the specified period (as mentioned in the cancellation policy), a refund may be considered for the unused portion of the service.

2.2 Exceptional cases: Refunds may be considered on a case-by-case basis for exceptional circumstances, such as a failure to deliver promised services or products.

2.3 Refund process: To request a refund, please send an email to shankar@eagleminds.net with the subject line “Refund Request.” Provide detailed information about the reason for the refund, and our team will review the request and respond within a reasonable time frame. Refunds, if approved, will be processed within 5–7 working days and credited to the customer’s bank account.

3. Compliance with Indian laws

This Cancellation & Refund Policy is designed to comply with Indian laws and regulations. Any disputes or claims arising out of or in connection with this policy will be governed by and construed in accordance with the laws of India.

4. Changes to this policy

We reserve the right to modify or update our Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

5. Contact information

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at shankar@eagleminds.net or call +91 8233 8233 09.